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Customer Service Representative

Job Description

Please note this job posting is for future training classes in London, KY; targeted start date is to be decided. We hire all positions as temporary employment that have the opportunity to go permanent based on employee performance and client need.


General summary:


Are you outgoing and passionate about helping others? Does making an impact through customer service excite you? If so then this position could be an excellent fit for you.


As Customer Service Representatives, we take pride in delivering vital healthcare information to callers for Medicare and/or Marketplace inquiries. In this role, you will provide knowledgeable responses to telephone questions in a courteous and professional manner by reading pre-scripted responses to provide basic general and claims specific information.


Additional responsibilities include:



  • Using standard technology such as telephones, e-mail and web browsers to perform job duties

  • Assisting callers with filling out online applications and submitting them electronically to plan provider for processing

  • Completing a basic call log related to the phone inquiries via clicking radio buttons to confirm which scripts you read

  • Filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries

  • Referring calls, as required, to Customer Service Representative level II

  • Maintaining up-to-date knowledge of regulations and policies as they apply to both the healthcare programs by completing all assigned training

  • Reporting problems to the appropriate parties as they occur via the online system so address them

  • Responding to telephone inquiries within the set departmental staffing and time parameters

  • Completing additional training as necessary


What you receive:



  • Core medical benefit package (Cigna HMO) - FREE for the employee (buy-up options available)

  • Flexible shifts that meets lifestyle and family goals

  • Leadership support to ensure success in a fulfilling career

  • Fun atmosphere with teammates who are like family

  • Opportunities for promotion and career advancement


Education:



  • You will need to be a High School Graduate or have a GED


We are looking for someone who:



  • Has as minimum of 6 months' of customer service experience

  • Speaks and reads English clearly, professionally and fluently

  • Can type a minimum of 20 WPM

  • Can work effectively within established contractual turnaround times

  • Has excellent interpersonal skills and can organize simultaneous tasks

  • Is able to work as a member of a team


Working conditions:


You will be working in an office environment that requires proper safety and security precautions. In order to ensure our contact center production area is at minimal risk for unauthorized disclosure (that is; the release or divulgence of information by an entity to persons or organizations outside of that entity) of Personally Identifiable Information (PII) or Protected Health Information (PHI), the work environment operates under a Secure Floor Policy. We maintain this by limiting or restricting bringing personal belongings, electronic devices or paper into production areas.


The above job description may not include all responsibilities, skills, efforts or working conditions associated with this job. Regular and predictable attendance is required. You may also be required to work GDIT scheduled holidays and overtime. We will consider requests for reasonable accommodations to enable individuals with disabilities to perform the (essential) functions of this job.



Company Description
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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